![]() ![]() If you have any questions, please submit a support ticket.Please Note: Since Respondus lockdown Browser locks down the environment, you will need to close any other applications or web browsers before you begin. Yes, the current Terms of Use (which is accepted each time a student uses Respondus Monitor) covers the live chat service. Is live chat covered by the Terms of Use for Respondus Monitor? Which Respondus products have support available via live chat?Īt the current time, 24/7 live chat support is available to students using Respondus Monitor, which is the online proctoring service available for LockDown Browser. ![]() The live chat functionality can also be accessed through the “Help Center” in Respondus Monitor. But if students are unable to solve the issue by the last step, a “Chat now” prompt appears. There is already a powerful “It’s not working” feature in Respondus Monitor that helps students find the right solution. Most technical issues are encountered during the pre-exam “Startup Sequence” of Respondus Monitor – which is where the webcam/microphone check occurs. How do students initiate a live chat with Respondus Support?.Video session terminated early - indicates the video session terminated unexpectedly, and that it didn't automatically reconnect before the exam was completed by the student.An attempt was made to switch to another screen or application - indicates an application-switching swipe or keystroke combination was attempted.A webcam was connected - a web camera was connected to the computing device during the exam.A webcam was disconnected - the web camera was disconnected from the computing device during the exam. ![]() ![]()
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